Eligibility for Returns

Due to hygiene and safety reasons, we do not accept returns or exchanges once a product has been opened or used.
Returns are only accepted if:

• You received the wrong item, or
• The product arrived damaged, defective, or expired.

Return Request Process

To request a return or replacement, please contact us at inquiry.inami@gmail.com within 7 days of receiving your order via:
📩 Email: [your email]
💬 WhatsApp: [your contact number]

Please include:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Our team will review your request within 2–3 working days.

Non-Returnable Items

We are unable to accept returns or refunds for:

• Used or opened products
• Items purchased during sales or promotions
• Products not purchased from our official website or authorized platforms (e.g., Shopee, Lazada)